Administration
How to update your profile information?How to Manage Your Billing Details?Research Projects
What are Research Projects?How to add a new participant?How to edit a participant?Transcription
Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Accepted File Formats for TranscriptionWhat is speaker tracking?What are timestamps?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your rush turnaround time?What is de-identification?Translation
How much do you charge for a translation service?How do you guarantee translation accuracy?What languages do you translate?If I need a certificate, can you provide one?How to request a translation?How to download a translation?Platform Navigation
How do I set up an account?I forgot my password, can you help?Should I create a separate request for each file or can I upload multiple files at once?How to request a Transcript - Step-by-Step GuideHow to download a ticket - Step-by-Step GuideSecurity and Confidentiality
Is Landmark secure?Can you sign a Confidentiality Agreement?How can I delete my files from your platform?I need a Non-Disclosure Agreement, do you have one?Pricing and Payment
I need a custom quote for my research projectDo you have volume discounts?Where do I pay my invoice?Selecting a Payment MethodRequesting an InvoiceHow to Pay OnlineHelpful Articles
Importing Documents in Nvivo10 in 3 minutesUsing AtlasTI for qualitative data analysisQuick Guide to Data De-IdentificationRequesting an Invoice
At Landmark we customise the invoicing process to ensure we accommodate to your project's needs.
All you need to do is to request your Invoicing Terms ▸
You are also welcome to contact our billing department directly at (480) 360-0290.
Pay per Ticket
You can pay for a single Ticket▸ and we will make sure to send you the invoice.
Prepay
We understand research can take longer than expected. This method is specially suitable for researches who have a grant with a short term expiration date.
You select the prepaid amount you want to deposit. We will add it to your account and deduct the total amount of your tickets once you are ready to request them.
If that is the case, the remaining amount will stay in your account for future transcriptions.
Contracts
At Landmark, you also have the possibility to request a contract ▸ for your transcription.
“The upload credit process was AWESOME and it was the reason why I chose Landmark, even though the price was slightly higher. It was worthwhile for me because university billing can be so difficult, and when applying a grant, you need it to be one clean transaction.”⭐⭐⭐⭐⭐
“You were already a vendor so easier to use with invoicing rather then paying each time on purchasing card” ⭐⭐⭐⭐⭐