Administration
How to update your profile information?How to Manage Your Billing Details?Research Projects
What are Research Projects?How to add a new participant?How to edit a participant?Transcription
Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Accepted File Formats for TranscriptionWhat is speaker tracking?What are timestamps?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your rush turnaround time?What is de-identification?Translation
How much do you charge for a translation service?How do you guarantee translation accuracy?What languages do you translate?If I need a certificate, can you provide one?How to request a translation?How to download a translation?What is the difference between non-verbatim and strict verbatim?
Strict Verbatim
Word-for-word capture including all non-verbal sounds or fillers such as um’s, ah’s, uh’s as well as stutters, stammers, repetitions and false starts.
Non Verbatim
Not word-for-word capture. Intelligently capturing the meaning by removing all filler words (umm, uhh, ahh, hmm, etc.) as well as false starts, repetitions and stutters.
