Landmark AU Help Center

Landmark AU Help Center

Administration

How to update your profile information?How to update your profile information?How to Manage Your Billing Details?How to Manage Your Billing Details?

Research Projects

What are Research Projects?What are Research Projects?How to add a new participant?How to add a new participant?How to edit a participant?How to edit a participant?

Transcription

Can I send a personalized template?Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Do you transcribe and/or translate in other languages?Accepted File Formats for TranscriptionAccepted File Formats for TranscriptionWhat is speaker tracking?What is speaker tracking?What are timestamps?What are timestamps?What is the difference between non-verbatim and strict verbatim?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your standard turnaround time?What is your rush turnaround time?What is your rush turnaround time?What is de-identification?What is de-identification?

Translation

How much do you charge for a translation service?How much do you charge for a translation service?How do you guarantee translation accuracy?How do you guarantee translation accuracy?What languages do you translate?What languages do you translate?If I need a certificate, can you provide one?If I need a certificate, can you provide one?How to request a translation?How to request a translation?How to download a translation?How to download a translation?

Platform Navigation

How do I set up an account?How do I set up an account?I forgot my password, can you help?I forgot my password, can you help?Should I create a separate request for each file or can I upload multiple files at once?Should I create a separate request for each file or can I upload multiple files at once?How to request a Transcript - Step-by-Step GuideHow to request a Transcript - Step-by-Step GuideHow to download a ticket - Step-by-Step GuideHow to download a ticket - Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?Is Landmark secure?Can you sign a Confidentiality Agreement?Can you sign a Confidentiality Agreement?How can I delete my files from your platform?How can I delete my files from your platform?I need a Non-Disclosure Agreement, do you have one?I need a Non-Disclosure Agreement, do you have one?

Pricing and Payment

I need a custom quote for my research projectI need a custom quote for my research projectDo you have volume discounts?Do you have volume discounts?Where do I pay my invoice?Where do I pay my invoice?Selecting a Payment MethodSelecting a Payment MethodRequesting an InvoiceRequesting an InvoiceHow to Pay OnlineHow to Pay Online

Helpful Articles

Importing Documents in Nvivo10 in 3 minutesImporting Documents in Nvivo10 in 3 minutesUsing AtlasTI for qualitative data analysisUsing AtlasTI for qualitative data analysisQuick Guide to Data De-IdentificationQuick Guide to Data De-Identification

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